Refund and Returns Policy

Last Updated: August 25, 2026

At Slayd Apparel, we want you to feel confident in every purchase. This Return & Refund Policy explains when eligible items may be returned, how to request a return, who is responsible for return shipping, and how approved refunds are processed.

This policy applies to purchases made through https://slaydapparel.com and, where applicable, purchases made at our Pittsburgh location at 748 E Warrington Ave, Pittsburgh, PA 15210, USA.

Quick Reference

Topic	Summary
Online return window	Return requests must be initiated within 14 calendar days of delivery.
In-store return window	Return requests must be initiated within 14 calendar days of purchase.
Eligible condition	Unworn, unwashed, unaltered, and free from stains, makeup, deodorant, and visible wear. Original tags and packaging must be included.
Defective or incorrect item	Slayd Apparel covers return shipping for confirmed errors on our part.
Fit, size, or change-of-mind return	Customer is responsible for return shipping costs.
Refund timing	Allow 1–5 business days for inspection and processing, followed by 3–7 business days for funds to appear, depending on the payment provider.
Exchanges	Traditional exchanges may not be available because inventory can change quickly.
Return contact	support@slaydapparel.com or +1 (412 ) 430-2077

1. Return Eligibility and Time Frame

You may request a return within 14 calendar days of delivery for an online order or within 14 calendar days of purchase for an in-store order.

Eligible reasons may include:

The item arrived defective or damaged.
You received an item different from the one ordered.
The item does not match the size selected at checkout because of a fulfillment error.
You would like to return an eligible item that is unworn, unwashed, and in its original condition.

A return request submitted after the applicable 14-day period may not be accepted.

2. Return Conditions

To qualify for a return, an item must meet all of the following conditions:

It is unworn, unwashed, unaltered, and in the same condition in which it was received.
It is free from stains, makeup, deodorant, pet hair, fragrance, and other signs of use.
All original tags remain attached.
Original packaging is included where applicable.
You provide an order number, receipt, packing slip, or digital order confirmation.

Certain accessories or hygiene-sensitive items may be final sale where clearly identified at the time of purchase. Any product-specific final-sale restriction shown on the product page or at checkout applies to that product.

3. How to Request a Return

Step 1 — Contact us. Email support@slaydapparel.com or call +1 (412) 430-2077 within the applicable return window.

Step 2 — Provide order details. Include your name, order number, the item you want to return, the reason for the return, and photographs if the item is defective or arrived damaged.

Step 3 — Wait for instructions. Do not send an item back before receiving return instructions from Slayd Apparel. We will review your request and provide the applicable return address and shipping instructions.

Step 4 — Ship the item securely. Package the item carefully, include the required order information, and use a trackable service. Keep the tracking number until your return is resolved.

4. Return Shipping Costs

For a defective, damaged, or incorrect item caused by an error on our part, Slayd Apparel will provide a prepaid return label or otherwise cover reasonable return shipping costs after the issue is confirmed.

For a return related to fit, size selection, change of mind, or another customer-initiated reason, the customer is responsible for return shipping costs and the risk of loss or damage during transit. We recommend using a trackable shipping method.

Slayd Apparel is not responsible for a return that is lost, damaged, or misdirected because it was sent without approved instructions or to an incorrect address.

5. Inspection and Refunds

After we receive your return, please allow 1–5 business days for inspection and processing. If the return is approved, the refund will be issued to the original payment method used at checkout.

After Slayd Apparel submits the refund, please allow an additional 3–7 business days for the funds to appear in your account. The exact timing depends on your bank or payment provider.

If an item does not meet the return conditions, the return may be denied. We will contact you with the reason for the decision and, where applicable, provide instructions for receiving the item back.

6. Exchanges and Replacements

Because inventory and available sizes can change quickly, traditional exchanges may not always be available. If you need a different size or style, we generally recommend returning the eligible item for a refund and placing a new order.

If Slayd Apparel confirms that an item was defective, damaged in transit, or incorrectly shipped, we may offer a replacement at no additional product or shipping cost when the same item is available. If it is unavailable, we will discuss an appropriate refund or alternative resolution.

7. Damaged or Defective Items Upon Arrival

If your package or item arrives damaged or defective:

Take clear photographs of the outer packaging, shipping label, inner packaging, and item.
Contact us as soon as possible and, where practical, within 48 hours of delivery.
Keep the original packaging until we confirm that it is no longer needed.
Include your order number and photographs in your message.

We will review the information and work with you on a replacement, refund, or other appropriate resolution.

8. Order Cancellations

Orders may begin processing shortly after they are placed. If you need to cancel an order, contact us immediately at support@slaydapparel.com or +1 (412) 430-2077. We will confirm whether cancellation is possible based on the order’s processing and shipment status.

If an order has already been processed or shipped, it may no longer be cancellable. In that case, you may request a return under this policy if the item is eligible.

9. Contact Information

For questions about a return, refund, exchange, or damaged item, contact us:

Slayd Apparel,
748 E Warrington Ave, Pittsburgh, PA 15210, USA
Email: support@slaydapparel.com
Phone: +1 (412) 430-2077

10. Policy Consistency and Updates

This policy should be read together with our Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service. If we change our return practices, we will update this page and revise the “Last Updated” date.

Where required by applicable law, mandatory consumer rights take precedence over this policy.